Terms of Service

1. Definitions

• “Buildore”, “we”, “us” — Buildore LLC, a Florida limited liability company.
• “Customer”, “you” — the company holding the account.
• “Authorised User” — anyone you invite: your staff, and the subcontractors you work with.
• “Customer Data” — everything you and your Authorised Users put into Buildore. Projects, milestones, payments, documents, photographs, notes, all of it.
• “Order Form” — the document setting out your plan, price and term.

2. Accepting these terms

You accept by signing an Order Form that refers to these terms, or by creating or using an account.

If you're accepting for a company, you confirm you're authorised to bind it.

Subcontractors invited by a Customer accept these terms when they set up their account. Section 14 is written for you and sets out what applies to you specifically.

3. What Buildore is

Software for running construction projects: what the job is divided into, who's doing each part, what's been submitted and approved, what's been paid, and what's held as retainage. It also tracks permits, inspections, requests for information and submittals.

3.1 Buildore records money. Buildore does not move money.

3.2 What Buildore does not do

Buildore does not handle lien waivers, produce AIA G702/G703 pay applications, or provide legal, tax or accounting advice. It does not guarantee that your records satisfy any particular contractual or legal requirement. The numbers are yours to check.

You remain responsible for your agreements with your subcontractors, for the amounts you actually pay them, for lien and permit compliance, and for your own tax and regulatory obligations.

4. Your account

You're responsible for your account, for keeping credentials secure, and for what your Authorised Users do.

Accounts are created by invitation. You choose who is invited into your company and you're responsible for the addresses you enter. Tell us at support@buildore.co if you think an account has been compromised.

5. Acceptable use

Don't use Buildore to break the law, upload malicious code, try to reach another company's data, reverse-engineer the service, resell access without our agreement, or overwhelm the service with automated requests.

6. Fees and plans

6.1 Plans

Your Order Form sets your plan, price and term, and prevails over this table if they differ.

An active project is one that is neither archived nor deleted. Archiving a finished project frees a slot; marking it complete does not. Archived projects stay fully readable and fully exportable.

There is no setup fee.

6.2 Billing

Monthly plans are billed monthly in advance. Annual plans are billed annually in advance at ten months' price. Fees are in US dollars, exclusive of applicable taxes.

6.3 Renewal

Your subscription renews automatically at the end of each term, at the then-current price for your plan, unless you cancel first.

You receive an emailed receipt for every charge.

6.4 Price changes

Your price will not change during a term you have paid for. We give at least 30 days' notice before any change applies at renewal. If you don't want the new price, cancel before it takes effect.

7. Cancellation and refunds

You can cancel at any time by emailing support@buildore.co. Cancellation takes effect at the end of the current billing period.

• No early-termination fee.
• Access continues to the end of the period you've paid for.
• We don't refund partial months or partial years. Cancel an annual plan in month three and you keep access for the remaining nine.
• Your data stays available for export for 30 days after cancellation.

Two exceptions where we do refund: if we billed you in error, we correct it. If Buildore is materially unavailable for more than 72 consecutive hours, we credit you for the affected period.

If something's gone wrong, email support@buildore.co before disputing a charge. We'd rather fix it.

8. Your data

8.1 You own it

All Customer Data remains yours. Projects, milestones, payments, photographs, documents, notes — we acquire no ownership of any of it.

8.2 The licence you give us — and its limits

You grant Buildore a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, process, display and back up Customer Data solely in order to provide the Services to you.

That sentence is deliberately short, and what it leaves out matters:

• Not perpetual. The licence terminates when your data is deleted.
• Not irrevocable. You can end it by ending the agreement.
• No right to sell, license, sublicense or transfer your data to anyone.
• No right to create derivative works from it.
• No right to use it to develop, improve or train any other product, including any AI model.

We use aggregate, anonymised statistics about how the service is used — how many projects exist, which features are used. This never includes your data, your figures or anything identifying you, and it's never disclosed in a form that could identify you.

8.3 We do not train AI models on your data

Buildore has one AI feature: a written summary of a project, generated when a user asks for one. That request sends the project's data to our AI provider and returns a summary. Our agreement with that provider prohibits training on it.

We do not run AI over uploaded documents. Certificates of insurance, W-9s and photographs are never processed by a model.

This obligation survives termination.

8.4 A subcontractor's own records

A subcontractor's notes, photographs, daily log entries and submittals can be removed only by that subcontractor.

An administrator can delete a block, section or milestone that contains them, and can remove a single file, inspection result or permit from a block. When they do, Buildore names whose work will be hidden before they confirm, notifies each person affected, and records who removed what. Nothing is erased: the records are kept, and they remain in the owner administrator's data export, marked as removed.

An administrator cannot delete another person's record of their own work. This is deliberate and it is not configurable. A record the other side can quietly edit is not evidence, and the whole value of the record depends on this.

8.5 Getting it back

At any time, an owner administrator can export everything: every record type as a spreadsheet, all block content, and optionally every uploaded file. One click, no request, no fee, no notice period.

9. Confidentiality

We treat your project data, budgets, payment records and contractor information as confidential and won't disclose them except as set out in our Privacy Policy or where the law requires. This obligation survives termination.

10. Security and breach notification

Our security measures are described in our Privacy Policy. No security measures can guarantee security, and we don't claim otherwise.

If a security breach affects your data, we will notify you without undue delay and in any event within 72 hours of confirming it, telling you what happened, what was involved and what we're doing about it.

11. Availability

We work to keep Buildore available. We do not promise a specific uptime percentage — we'd rather commit to nothing than to a number we can't measure. Section 7's credit applies if we're materially unavailable for more than 72 consecutive hours.

We may perform maintenance and will give notice where we reasonably can.

12. Termination

You may terminate by cancelling. We may terminate on 30 days' notice, or immediately if you materially breach these terms or fail to pay.

When the agreement ends:

1. Export first. Everything, one click.
2. Your data stays available for export for 30 days.
3. We keep it until you ask us to delete it. On request, we delete within 30 days, subject to records the law requires us or you to retain — which we'll identify specifically rather than keeping quietly.

13. Third-party services

Buildore relies on other services to operate. They're named individually in our Privacy Policy, together with our commitment to tell you 30 days before that list changes.

14. If you were invited by a contractor

These terms apply to you, and:

• You see only your own work. Your sections, your milestones, your payments. Not the company's other projects, margins or subcontractors.
• Buildore is free for you. The company that invited you pays. You never will.
• Your records are yours and only you can remove them — see 8.4.
• Your contractor controls the work. Assignments, approvals and payments are theirs, and we act on their instructions for that information.
• Your documents are yours. Your W-9, insurance certificate and licence. You can see them, take them and ask us to delete them.
• You can reach us directly at support@buildore.co. You don't have to go through the contractor who invited you.
• Records of payments and approvals stay in your contractor's project history after you leave, because they're that company's business records too.

15. Warranties and disclaimers

Each party warrants it has authority to enter this agreement.

Otherwise, Buildore is provided “as is”. To the extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

15.1 The calculations

16. Indemnification

You will indemnify us against third-party claims arising from your Customer Data, your use of the Services in breach of these terms, or your violation of law or of a third party's rights.

We will indemnify you against third-party claims that the Services infringe a US patent, copyright or trademark, provided you notify us promptly and let us control the defence.

17. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if advised of the possibility.

Each party's total liability is limited to the fees you paid us in the twelve (12) months before the event giving rise to the claim.

This cap does not apply to: either party's indemnification obligations; breach of confidentiality; our breach of Section 8.2 or 8.3 (the licence limits and the AI commitment); your payment obligations; or either party's gross negligence, wilful misconduct or fraud.

Nothing here limits liability that cannot be limited by law.

18. Changes to these terms

We may update these terms. For material changes we email every account holder at least 30 days beforehand and state what changed.

Continuing to use Buildore after that means you accept the change. If you don't, cancel before it takes effect and we'll refund the unused portion of any prepaid term — because a change you didn't agree to shouldn't cost you money.

19. Governing law and disputes

These Terms and any dispute arising out of or related to the Services or these Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law principles, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions below.

Before either of us starts a formal proceeding, we agree to spend 30 days trying to resolve it directly. Most things end there.

19.1 Dispute resolution and arbitration

Except for claims that may be brought in small claims court in Miami-Dade County, Florida, any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved exclusively by binding arbitration administered in Miami-Dade County, Florida, in accordance with the rules of a recognized arbitration provider mutually agreeable to the parties, or JAMS if the parties cannot agree.

The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. YOU AND BUILDORE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

19.2 Class action waiver

To the fullest extent permitted by law, you and Buildore waive any right to participate in a class action, collective action, private attorney general action, or other representative proceeding in court or arbitration. If this waiver is found unenforceable, the dispute must proceed in court rather than arbitration, but the class action waiver will still apply to the extent permitted by law.

19.3 Jury trial waiver

To the extent any dispute proceeds in court rather than arbitration, you and Buildore waive any right to a jury trial, to the fullest extent permitted by law.

19.4 Injunctive relief

Nothing in these Terms prevents Buildore from seeking injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property, confidential information, or security of the Services.

20. General

These terms, your Order Form and our Privacy Policy are the entire agreement between us. If a provision is unenforceable, the rest survives. Neither of us may assign without the other's consent, except in a merger or sale of substantially all assets. A failure to enforce is not a waiver. Sections 8, 9, 10, 15, 16, 17 and 19 survive termination.

21. Contact

Buildore LLC
support@buildore.co

See also our Privacy Policy.